COMMUNICATION AND RECORD KEEPING
AWARENESS

Overview  

This training is aimed at staff working in a range of care settings and ensures that they come
away with an enhanced awareness of the principles of good communication and record
keeping within their own care environment. They will also benefit from improved
communication skills which will prove invaluable in delivering good care and maintaining
healthy working relationships.

Outline of Programme

● What is communication?
● Effective methods of communication.
● Models of communication.
● Communication techniques.
● The management of communication.
● Legislation and best practice.
● Effective record keeping.
● Keeping records in a care environment.
● Preventing errors.

 Assessment  

The communication and record keeping awareness training course takes around 3 hours and
delegates may be expected to engage in several group activities. Our experienced trainers
will be on hand to help guide participants through these sessions and a certificate will be
awarded upon completion.

Cost?

Our training courses are competitively priced, and we aim to beat any equivalent training
quote.

Important Information

● The training venue should be quiet and undisturbed.
● Staff should not be expected to be on duty.
● Staff attending should remain for the entire length of the session.
● Flexible dates available.
● Please call to book a day that suits you.